The 5 & 10 Year Mattress Warranty begins at the time the mattress is purchased by you, when
the mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed
base that is structurally capable of supporting the weight of the mattress and user(s).

A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to
six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin
and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot
be greater than five (5) inches between each slat in order to provide ample structural support for
the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.

It is recommended that users rotate their mattress head-to-toe, 4 to 6 times in the first six months,
then every 4 to 6 months for the life of the mattress, to ensure even wear. Failure to do so may
void the Mattress Warranty.

In the event of the issuance of a replacement mattress, Engineered Sleep Mattress Company may
ask you to donate the used mattress to charity to help repurpose the mattress for someone in
need. In that case, you will be required to provide a written receipt or proof of return, disposal or
donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and
applies only to a mattress purchased from Engineered Sleep Mattress Company by the original
purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than (see chart) that is NOT associated with or resulting
from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or
constructed so that it is capable of handling the combined weight of the foundation and its
intended users. The indentation must be visible to the naked eye when no weight is applied to
the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as
determined by Engineered Sleep Mattress Company, the Mattress Warranty, without limitation,
will be void. Engineered Sleep Mattress Company may require the purchaser to provide proof of
the quality of the foundation, box spring or base used.

Any physical flaw in the foam that causes it to split or crack under conditions of normal use and
proper handling.

Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.
Any cosmetic damages to the mattress, NOT caused by normal wear and tear or that affect the
performance of the mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to
keep the mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a
guideline and Engineered Sleep Mattress Company does not guarantee the firmness or softness
quality of any mattress, nor does it warrant that a particular comfort preference will be to your
liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid
spills, improper ventilation including, but not limited to humid climates and/or areas where the
mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined
by Engineered Sleep Mattress Company.

Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable
person are not considered to be defects. For example, surfaces may not be perfectly even, and
corners may not be perfectly shaped or symmetrical. These are not defects for which you can

seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes:
(a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains,
soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or
personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions
not greater than one (1) inch in the mattress as measured below the quilt level — in other words,
some settling of the fiber in the quilt should be expected and is not considered a defect); (g)
individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or latex
foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling,
misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will
void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper
bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an
inappropriate manner; and (f) improper storage of the Mattress (including storage in damp
locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g)
purchase from resellers who are not authorized retailers.

YEARS 1-5 or 1-10: FULL COVERAGE

During the first five (5) or ten (10) years of the Mattress Warranty, Engineered Sleep
Mattress Company will not charge purchaser to repair or replace purchaser’s mattress if it
qualifies under the Mattress Warranty. This period is non-prorated which means that Engineered
Sleep Mattress Company does not charge a percentage of the repair costs or replacement
product based on the amount of time you slept on the mattress prior to noticing a defect.

The DUO Comfort comes with a 5 Year Warranty. Based on our knowledge and 90 year history of making mattresses your DUO Comfort layers should last between 5 and 12 years depending on many circumstances, while the DUO Support will continue to perform and comes with a 10 Year Warranty.

The Classic Hybrid comes with a 5 Year Warranty. 

The DUO Comfort comes with a 5 Year Warranty. Based on our knowledge and 90 year history of making mattresses your DUO Comfort layers should last between 5 and 12 years depending on many circumstances, while the DUO Support will continue to perform and comes with a 10 Year Warranty.

*This mattress is considered a "Custom Product" and does not come with a 100 Night Sleep Trial. It does come with a one Comfort Exchange.

The DUO Comfort Top comes with a 5 Year Warranty.

1 Year Full Warranty, 2 Year Limited Warranty, and 10 Year Limited Warranty

See Warranty Details

Register Your Warranty

A 5 Year Warranty Covers:

• Broken or loose support elements
• Splitting of the frame
• Broken or loose grid top
• Compression or unstapling of support elements
• Loose, bent or defective wood beams
• Sagging, but only when continuously supported with an appropriate frame with a rigid center support that extends to the floor.

Due to the nature of this product all sales are final with no warranty.

To make a valid warranty claim please contact, hello@engineeredsleep.comand include a brief narrative describing the defect and how it is affecting the performance of the product.

You must also provide:

• Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.
• Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
• Photos of the defect if you believe it would help Engineered Sleep Mattress Company understand the nature of the defect, or if Engineered Sleep Mattress Company requests them.

Please send all requested documentation to hello@engineeredsleep.com. You are responsible for submitting your claim with sufficient supporting documentation for Engineered Sleep Mattress Company to provide a remedy if necessary. Engineered Sleep Mattress Company reserves the right, in Engineered Sleep Mattress Companies’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the mattress prior to accepting your claim under this Warranty. Your Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Warranty.

Our "100 Night Sleep Trial" is designed to give you ample time to experience the comfort and quality of our mattresses in your own sleep environment. Here are the details:

1. Duration: The sleep trial lasts for 100 nights from the date of delivery. We believe this extended period allows you to fully adjust to your new mattress and determine if it meets your sleep needs.
2. Risk-free trial: During the 100-night period, you have the freedom to sleep on the mattress and assess its comfort, support, and overall suitability for your preferences. We want you to feel confident in your purchase decision.
3. Flexibility: If, at any point during the trial, you find that the mattress doesn't meet your expectations, you have options. You can initiate a return for a full refund or with our DUO Mattresses you can do ONE Comfort Exchange. We want you to find the perfect mattress for a restful night's sleep.
4. Return process: Should you decide to return the mattress, simply reach out to our customer service team. We will guide you through the return process, which may involve scheduling a pickup or providing instructions for donation in some cases. Rest assured, we aim to make the return process as hassle-free as possible.
5. Refund/Exchange: Upon receipt of the returned mattress, we will process your refund promptly. If you opt for an exchange, our team will assist you in selecting a different model that aligns with your sleep preferences. Please note that any price differences between the original and exchanged mattress may apply.
6. Condition of the mattress: We understand that the trial involves using the mattress, and normal wear is expected. However, to be eligible for a return or exchange, the mattress must be in reasonably good condition and free from significant damage or stains.

Our "100 Night Sleep Trial" is designed to prioritize your satisfaction and ensure you find the perfect mattress for a rejuvenating sleep experience. We believe in the quality of our products, and this trial allows you to experience firsthand, risk free.

Eligible Mattresses: DUO Latex, DUO Memory, DUO Lift, Classic Hybrid Mattress, Today Mattress, ES Explorer RV Mattress

**The DUO Epic is considered a custom mattress and is not eligible for the 100 Night Trial. It does come with ONE Comfort Exchange**

During the first 100 nights of sleeping on your DUO mattress, you can make ONE Comfort Exchange.

You must sleep on the mattress for at least 30 nights to allow your body to become adjusted, if necessary. Between day 30 and day 45, if a change needs to be made, you can execute your ONE Comfort Exchange.

All Mattresses

All mattresses, with exception to custom orders and the DUO Epic, can be cancelled prior to shipping. After shipping confirmation and within the 100 Night Sleep Trial you can return your mattress for a full refund on the cost of the mattress. All mattress cancellations after the 100 Night Sleep Trial are non-refundable. Special orders are non-cancellable / non-refundable.

ES Power Base

The ES Power Base can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

All Pillows

All pillows can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

ES Mattress Protector

The ES Mattress Protector can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

Luxe Platform Bed

The Luxe Platform Bed can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

Mattress Sizes

We manufacture standard and custom size mattress options. Any shape, any size - we can make it.

Standard Mattress Sizes

• Twin - 38"x75"
• Twin XL - 38"x80"
• Full - 53"x75"
• Queen - 60"x80"
• King - 76" x 80"
• Cal-King - 72" x84"

RV Standard Mattress Sizes

• Three-Quarter - 48"x75"
• Short Queen - 60"x75"
• RV Short King - 72"x75"
• RV King - 72" x80"

Standard Oversize Mattress Sizes

• Wyoming King - 84" x84"
• Texas King - 80"x98"
• Alaskan King - 108"x108"
• Family Bed - 120"x80"
• Family Bed XL - 144"x84"

If you need a custom size mattress please give us a call at 866-244-0898.

The Fire Retardant materials that we utilize are inherent, natural products (Silica – which is the major constituent of sand and Rayon which is made from purified cellulose, primarily from wood pulp). The Fire Retardant threads that we use are a Kevlar product.

We have been making quality mattresses in Greenville, South Carolina, USA since 1931. The bar was set high by the generations before us and today we strive to manufacture excellent mattress products for all of our amazing customers.