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Product Warranty

The DUO Comfort comes with a 5 Year Warranty. Based on our knowledge and 90 year history of making mattresses your DUO Comfort layers should last between 5 and 12 years depending on many circumstances, while the DUO Support will continue to perform and comes with a 10 Year Warranty.

The Classic Hybrid comes with a 5 Year Warranty. 

The DUO Comfort comes with a 5 Year Warranty. Based on our knowledge and 90 year history of making mattresses your DUO Comfort layers should last between 5 and 12 years depending on many circumstances, while the DUO Support will continue to perform and comes with a 10 Year Warranty.

The DUO Topper comes with a 5 Year Warranty.

1 Year Full Warranty, 2 Year Limited Warranty, and 10 Year Limited Warranty

See Warranty Details

Register Your Warranty

A 5 Year Warranty Covers:

  • Broken or loose support elements
  • Splitting of the frame
  • Broken or loose grid top
  • Compression or unstapling of support elements
  • Loose, bent or defective wood beams
  • Sagging, but only when continuously supported with an appropriate frame with a rigid center support that extends to the floor.

Due to the nature of this product all sales are final with no warranty.

To make a valid warranty claim please contact, hello@engineeredsleep.comand include a brief narrative describing the defect and how it is affecting the performance of the product.

You must also provide:

  • Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.
  • Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
  • Photos of the defect if you believe it would help Engineered Sleep Mattress Company understand the nature of the defect, or if Engineered Sleep Mattress Company requests them.

Please send all requested documentation to hello@engineeredsleep.com. You are responsible for submitting your claim with sufficient supporting documentation for Engineered Sleep Mattress Company to provide a remedy if necessary. Engineered Sleep Mattress Company reserves the right, in Engineered Sleep Mattress Companies’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the mattress prior to accepting your claim under this Warranty. Your Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Warranty.

Returns and Exchanges

Our "100 Night Sleep Trial" is designed to give you ample time to experience the comfort and quality of our mattresses in your own sleep environment. Here are the details:

  1. Duration: The sleep trial lasts for 100 nights from the date of delivery. We believe this extended period allows you to fully adjust to your new mattress and determine if it meets your sleep needs.
  2. Risk-free trial: During the 100-night period, you have the freedom to sleep on the mattress and assess its comfort, support, and overall suitability for your preferences. We want you to feel confident in your purchase decision.
  3. Flexibility: If, at any point during the trial, you find that the mattress doesn't meet your expectations, you have options. You can initiate a return for a full refund or with our Duo Mattress you can do ONE Comfort Exchange. We want you to find the perfect mattress for a restful night's sleep.
  4. Return process: Should you decide to return the mattress, simply reach out to our customer service team. We will guide you through the return process, which may involve scheduling a pickup ($125 Pick Up Fee) or providing instructions for donation in some cases. Rest assured, we aim to make the return process as hassle-free as possible.
  5. Refund/Exchange: Upon receipt of the returned mattress, we will process your refund promptly. If you opt for an exchange, our team will assist you in selecting a different model that aligns with your sleep preferences. Please note that any price differences between the original and exchanged mattress may apply.
  6. Condition of the mattress: We understand that the trial involves using the mattress, and normal wear is expected. However, to be eligible for a return or exchange, the mattress must be in reasonably good condition and free from significant damage or stains.

Our "100 Night Sleep Trial" is designed to prioritize your satisfaction and ensure you find the perfect mattress for a rejuvenating sleep experience. We believe in the quality of our products, and this trial allows you to experience firsthand, risk free.

During the first 100 nights of sleeping on your DUO mattress, you can make ONE Comfort Exchange.

You must sleep on the mattress for at least 30 nights to allow your body to become adjusted, if necessary. Between day 30 and day 45, if a change needs to be made, you can execute your ONE Comfort Exchange.

All Mattresses

All mattresses, with exception to custom orders, can be cancelled prior to shipping. After shipping confirmation and within the 100 Night Sleep Trial you can return your mattress for a full refund on the cost of the mattress. All mattress cancellations after the 100 Night Sleep Trial are non-refundable. Special orders are non-cancellable / non-refundable.

ES Power Base

The ES Power Base can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

All Pillows

All pillows can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

ES Mattress Protector

The ES Mattress Protector can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

Luxe Platform Bed

The Luxe Platform Bed can be cancelled prior to shipping for a full refund. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

Mattress Sizes

We manufacture standard and custom size mattress options. Any shape, any size - we can make it.

Standard Mattress Sizes

  • Twin - 38"x75"
  • Twin XL - 38"x80"
  • Full - 53"x75"
  • Queen - 60"x80"
  • King - 76" x 80"
  • Cal-King - 72" x84"

RV Standard Mattress Sizes

  • Three-Quarter - 48"x75"
  • Short Queen - 60"x75"
  • RV Short King - 72"x75"
  • RV King - 72" x80"

Standard Oversize Mattress Sizes

  • Wyoming King - 84" x84"
  • Texas King - 80"x98"
  • Alaskan King - 108"x108"
  • Family Bed - 120"x80"
  • Family Bed XL - 144"x84"

If you need a custom size mattress please give us a call at 866-244-0898.

The Fire Retardant materials that we utilize are inherent, natural products (Silica – which is the major constituent of sand and Rayon which is made from purified cellulose, primarily from wood pulp). The Fire Retardant threads that we use are a Kevlar product.

We been making quality mattresses in Greenville, South Carolina, USA since 1931. The bar was set high by the generations before us and today we strive to manufacture excellent mattress products for all of our amazing customers.