TOP QUESTIONS

DO YOU HAVE ANY STORES?

Our only showroom is in Greenville, SC. This is also where all of our mattresses are manufactured. We do ship nationwide for free.

Greenville Showroom
627 Congaree Rd
Greenville, SC 29607

Hours
Monday - Friday 9am to 5:00pm
Saturday 10am to 4pm

You can also schedule a
VIRTUAL SLEEP CHAT

HOW DOES OUR 90 NIGHT SLEEP TRIAL WORK?


You can try any of our mattresses for 90 Nights. If it is not working out you can return your mattress for a full refund (in unique cases small charges may apply).

With the ES Duo you can complete ONE COMFORT EXCHANGE. If the mattress is still not working out after the exchange you can return the mattress.

WHEN WILL I RECEIVE MY MATTRESS?

We craft each mattress one by one, the old fashioned way. Your brand new mattress should ship within 4 to 7 business days from the order being placed. Transit time after shipment is approximately 2 - 5 business days. On average from the time of order until the time you receive your mattress is just under 1.5 weeks.

We can rush orders if requested!

HOW WILL MY ORDER SHIP?

Local orders (within 50 miles of our Greenville, SC location)
These are scheduled with you and delivered by our very own team. This is FREE service and includes us setting up your order and taking away your old mattress and box springs if needed.

Nationwide Shipments
We ship mattress only orders via FedEx Ground and they are delivered to your front door. We send tracking as soon as they leave our facility.

**Orders that include an ES Power Base or are oversized for FedEx will ship via LTL Freight. The freight company will contact you with a delivery window and they will perform a curbside delivery. You will be responsible for bringing the items into your house.

If you need a White Glove Delivery we have this option available nationwide. Please contact 866-244-0898 for a quote. A White Glove Delivery can include delivery, setup, and takeaway of your old mattress & box springs/foundation.

MATTRESSES

WILL I FEEL MY PARTNER MOVE AROUND?

Our mattresses are designed to isolate movement, so you won't feel your partner move in bed.

DOES THE MATTRESS SMELL OR OFF-GAS?

There may be a new mattress scent, but there will be no off-gassing because of the naturally derived materials used in our mattresses.

WILL MY MATTRESS SLEEP HOT?

We get asked this question a lot! Our mattresses are designed to give you a cool night's sleep. You will not sleep hot on any of our mattress offerings.

CAN I USE MY EXISTING BOX SPRING?

You can use your existing box spring or foundation if it is still in new condition. You can also place any Engineered Sleep mattress on a platform bed, a Power Base, or a slatted bed frame - just make sure the slats are no further apart than four inches and that there is center support. If they are wider you can use plywood or a bunkie board.

IS THERE A "BREAK-IN" OR ADJUSTMENT PERIOD?

While most people experience their best sleep the first night, others may need some time for their body to adjust to a new mattress. This is why we offer a 90 Night Sleep Trial!

That being said - any mattress with foam in it (latex to memory foam) will have a "break-in" period. The feel of latex stays very consistent over a long period of time, whereas memory foam will change durastically more as it continues to be slept on.

POWER BASES

DO ALL YOUR MATTRESSES WORK ON THE ES POWER BASE?

Yes. We have designed each mattress to bend and work properly with our ES Power Base without any extra "wear" on the mattress.

WHAT IS A SPLIT-KING POWER BASE?

King Size Power Base's are always split to allow them to pass through a doorway. They are two Twin XL Power Bases put together to equal a King Size. They work with a King or Split-King mattress. If you decide to get a King mattress the two bases can be synced to operate together as one.

HOW TALL IS THE ES POWER BASE?

The standard legs that come with the ES Power Base can be adjusted to different heights. From the floor to the top of the ES Power Base ranges from 13 inches to 18 inches. There are alternate legs available for purchase.

Also, the ES Power Base has a zero-clearance option that allows it to work directly on the floor or a platform bed by removing the legs. The height of this option is 5 inches off the floor or platform.

STILL HAVE ANY QUESTIONS?

Phone: 866-244-0898

Email: cx@engineeredsleep.com