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PRODUCT WARRANTY INFO

ES Organa

The 10 Year Mattress Warranty begins at the time the mattress is purchased by you, when the mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the mattress and user(s).

A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.

It is recommended that users rotate their mattress head-to-toe, 4 to 6 times in the first six months, then every 4 to 6 months for the life of the mattress, to ensure even wear. Failure to do so may void the Mattress Warranty.

In the event of the issuance of a replacement mattress, Engineered Sleep Mattress Company may ask you to donate the used mattress to charity to help repurpose the mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Engineered Sleep Mattress Company by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than 1.25" that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Engineered Sleep Mattress Company, the Mattress Warranty, without limitation, will be void. Engineered Sleep Mattress Company may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any physical flaw in the foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the mattress, NOT caused by normal wear and tear or that affect the performance of the mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to keep the mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep Mattress Company does not guarantee the firmness or softness quality of any mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by Engineered Sleep Mattress Company.

Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or latex foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-10: FULL COVERAGE

During the first ten (10) years of the Mattress Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect.

*This warranty version is effective 1/1/2022.


ES Duo

THE ES DUO TOPPER HAS A 5 YEAR FULL WARRANTY

This 5 Year Mattress Topper Warranty extends to the original purchaser of the Mattress Topper, and extends to all Mattress Toppers purchased directly from Engineered Sleep Mattress Company. The “original purchaser” for the purposes of this Mattress Topper Warranty is the first purchaser of the Mattress Topper from Engineered Sleep Mattress Company. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Engineered Sleep Mattress Company by the original purchaser. Engineered Sleep Mattress Company warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 5 years from the time your Mattress Topper is purchased by you, when the Mattress Topper is used normally for its intended purposes on top of an existing mattress. If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Engineered Sleep Mattress Company’s sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Engineered Sleep Mattress Company’s option, to provide a replacement Mattress Topper, subject to your fulfillment of your obligations as set forth herein. In the event Engineered Sleep Mattress Company chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper, in this event a Mattress Topper of like build and design, at Engineered Sleep Mattress Company’s discretion will be used as a replacement for the defective Mattress Topper.

YOUR RESPONSIBILITIES

In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress Topper to prevent compression for an extended period of time. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period of time. Engineered Sleep makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician. It is recommended that users rotate their Mattress Topper head-to-toe, once a month for the first six months, then every other month for the life of their mattress, to ensure even wear. In the event of the issuance of a replacement Mattress Topper, Engineered Sleep may ask you to donate the used Mattress Topper to charity to help repurpose the Mattress Topper to someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal, or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued.Engineered Sleep is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Engineered Sleep by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS TOPPER WARRANTY:

Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from faulty or improper usage. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper.

Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the Mattress Topper cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress Topper, not caused by normal wear and tear or that affect the performance of the Mattress Topper.

THIS MATTRESS TOPPER WARRANTY DOES NOT COVER:

Using the Topper on any other surface other than an existing mattress.

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.

Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.

Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty. More specifically, this Mattress Topper Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress Topper on an improper bed frame; (d) physically abusing the Mattress Topper; (e) attempting to clean the Mattress Topper in an inappropriate manner; and (f) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-5: FULL COVERAGE

During the first five (5) years of the Mattress Topper Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s Mattress Topper if it qualifies under the Mattress Topper Warranty. This period is non-prorated, which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the Mattress Topper prior to noticing a defect.

See ES Duo Comfort Exchange Tab Below

THE ES DUO SUPPORT BASE HAS A 10 YEAR FULL WARRANTY

The 10 Year Mattress Warranty begins at the time the mattress is purchased by you, when the mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the mattress and user(s).

A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.

It is recommended that users rotate their mattress head-to-toe, 4 to 6 times in the first six months, then every 4 to 6 months for the life of the mattress, to ensure even wear. Failure to do so may void the Mattress Warranty.

In the event of the issuance of a replacement mattress, Engineered Sleep Mattress Company may ask you to donate the used mattress to charity to help repurpose the mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Engineered Sleep Mattress Company by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than 1" that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Engineered Sleep Mattress Company, the Mattress Warranty, without limitation, will be void. Engineered Sleep Mattress Company may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any physical flaw in the foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the mattress, NOT caused by normal wear and tear or that affect the performance of the mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to keep the mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep Mattress Company does not guarantee the firmness or softness quality of any mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by Engineered Sleep Mattress Company.

Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or latex foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-10: FULL COVERAGE

During the first ten (10) years of the Mattress Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect.

*This warranty version is effective 1/1/2022.


ES Beginnings

This 5 Year Mattress Warranty begins at the time the mattress is purchased by you, when the mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the mattress and user(s).

A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.

It is recommended that users rotate their mattress head-to-toe, 4 to 6 times in the first six months, then every 4 to 6 months for the life of the mattress, to ensure even wear. Failure to do so may void the Mattress Warranty.

In the event of the issuance of a replacement mattress, Engineered Sleep Mattress Company may ask you to donate the used mattress to charity to help repurpose the mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Engineered Sleep Mattress Company by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than 1.25" that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Engineered Sleep Mattress Company, the Mattress Warranty, without limitation, will be void. Engineered Sleep Mattress Company may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any physical flaw in the foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the mattress, NOT caused by normal wear and tear or that affect the performance of the mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to keep the mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep Mattress Company does not guarantee the firmness or softness quality of any mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by Engineered Sleep Mattress Company.

Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or latex foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-5: FULL COVERAGE

During the first five (5) years of the Mattress Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect.

*This warranty version is effective 1/1/2022.


ES Duo Toppers

This 5 Year Mattress Topper Warranty extends to the original purchaser of the Mattress Topper, and extends to all Mattress Toppers purchased directly from Engineered Sleep Mattress Company. The “original purchaser” for the purposes of this Mattress Topper Warranty is the first purchaser of the Mattress Topper from Engineered Sleep Mattress Company. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Engineered Sleep Mattress Company by the original purchaser. Engineered Sleep Mattress Company warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 5 years from the time your Mattress Topper is purchased by you, when the Mattress Topper is used normally for its intended purposes on top of an existing mattress. If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Engineered Sleep Mattress Company’s sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Engineered Sleep Mattress Company’s option, to provide a replacement Mattress Topper, subject to your fulfillment of your obligations as set forth herein. In the event Engineered Sleep Mattress Company chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper, in this event a Mattress Topper of like build and design, at Engineered Sleep Mattress Company’s discretion will be used as a replacement for the defective Mattress Topper.

YOUR RESPONSIBILITIES

In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress Topper to prevent compression for an extended period of time. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period of time. Engineered Sleep makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician. It is recommended that users rotate their Mattress Topper head-to-toe, once a month for the first six months, then every other month for the life of their mattress, to ensure even wear. In the event of the issuance of a replacement Mattress Topper, Engineered Sleep may ask you to donate the used Mattress Topper to charity to help repurpose the Mattress Topper to someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal, or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued.Engineered Sleep is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Engineered Sleep by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS TOPPER WARRANTY:

Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from faulty or improper usage. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper.

Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the Mattress Topper cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress Topper, not caused by normal wear and tear or that affect the performance of the Mattress Topper.

THIS MATTRESS TOPPER WARRANTY DOES NOT COVER:

Using the Topper on any other surface other than an existing mattress.

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.

Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.

Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty. More specifically, this Mattress Topper Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress Topper on an improper bed frame; (d) physically abusing the Mattress Topper; (e) attempting to clean the Mattress Topper in an inappropriate manner; and (f) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-5: FULL COVERAGE

During the first five (5) years of the Mattress Topper Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s Mattress Topper if it qualifies under the Mattress Topper Warranty. This period is non-prorated, which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the Mattress Topper prior to noticing a defect.

*This warranty version is effective 1/1/2022.


ES Power Base

1 Year Full Warranty, 2 Year Limited Warranty, and 10 Year Limited Warranty


ES Foundation

A 5 Year Warranty Covers:

  • Broken or loose support elements
  • Splitting of the wood frame
  • Broken or loose grid top
  • Compression or unstapling of support elements
  • Loose, bent or defective wood beams
  • Sagging, but only when continuously supported with an appropriate frame with a rigid center support that extends to the floor.

ES Pillow & Innergetic Latex Pillow

Due to the nature of this product all sales are final with no warranty.

How to make a warranty claim?

MAKING A CLAIM

To make a valid warranty claim please contact, cx@engineeredsleep.com, and include a brief narrative describing the defect and how it is affecting the performance of the product.

You must also provide:

  • Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.
  • Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
  • Photos of the defect if you believe it would help Engineered Sleep Mattress Company understand the nature of the defect, or if Engineered Sleep Mattress Company requests them.

Please send all requested documentation to cx@engineeredsleep.com. You are responsible for submitting your claim with sufficient supporting documentation for Engineered Sleep Mattress Company to provide a remedy if necessary. Engineered Sleep Mattress Company reserves the right, in Engineered Sleep Mattress Companies’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the mattress prior to accepting your claim under this Warranty. Your Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Warranty.

RETURNS AND EXCHANGES

90 Night Sleep Trial

We know that buying a mattress online can be scary. We do our very best to match our customer’s needs with the correct mattress. We do not make "junk" products just to hit a price point. From the bottom of our line to the top, we use high quality components and never compromise our standards. We are confident that the product we sell you will meet or exceed your expectations. In the event that this does not happen - we have created this 90 Night Sleep Trial.

Try any of our mattresses for 90 nights. You must keep your mattress for at least 45 nights. Studies show that it sometimes takes several weeks for your body to adjust to a new mattress. If after 45 nights, but before 90 nights you are still unsatisfied you can then return your mattress for a refund. You are only charged the shipping costs.

To receive your refund you must provide photo evidence of your mattress being donated. In certain cases we will have your mattress picked up and returned to us - this is at Engineered Sleep's discretion.

This applies to custom sizes, but not to custom mattress builds outside of our standard offerings.

If you are not satisfied with your purchase please email cx@engineeredsleep.com or call 866-244-0898.

ES Duo Comfort Exchange

During the first 90 nights of sleeping on your ES Duo mattress you can make ONE Comfort Exchange. You must sleep on the mattress for at least 30 nights to allow your body to become adjusted, if necessary. Between day 30 and day 45, if a change needs to be made, you can execute your ONE Comfort Exchange. Here is how the Comfort Exchange works:

If you bought The Sorrento 2"

  • ...and you want it softer:
    • Option 1: We can send a 2” EnerG Foam Topper at no cost.
    • Option 2: We can send you the Trento 3" or the Villa 4" and you pay the difference in cost.
  • ...and you want it firmer:
    • Option 1: Flip the Quattro Support Coil to the firm side.
    • Option 2: Please give us a call and we can discuss other options to make your mattress firmer.

If you bought The Trento 3”:

  • ...and you want it softer:
    • Option 1: We can send a 2” EnerG Foam Topper at no cost.
    • Option 2: We can send you the Villa 4" and you pay the difference in cost.
  • ...and you want if firmer:
    • Option 1: Flip the Quattro Support Coil to the firm side.
    • Option 2: We can send you the Sorrento 2” at no cost.

If you bought The Villa 4”:

  • ...and you want it softer:
    • Option 1: We can send a 2” EnerG Foam Topper at no cost.
  • ...and you want if firmer:
    • Option 1: Flip the Quattro Support Coil to the firm side.
    • Option 2: We will send you the Trento 3" or Sorrento 2” top at no cost.

Return / Cancellation Policy

All Mattresses

All mattresses, with exception to custom orders, can be cancelled prior to shipping. After shipping confirmation and within the 90 Night Sleep Trial you can return your order for a refund (you are only charged shipping costs). All mattress cancellations after the 90 Night Sleep Trial are non-refundable. Special orders are non-cancellable / non-refundable.

ES Power Base

The ES Power Base can be cancelled prior to shipping and is subject to a 2.5% transaction fee. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

All Pillows

All pillows can be cancelled prior to shipping and are subject to a 2.5% transaction fee. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

ES Platform Foundation

The ES Platform Foundation can be cancelled prior to shipping and is subject to a 2.5% transaction fee. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

ES Mattress Protector

The ES Mattress Protector can be cancelled prior to shipping and is subject to a 2.5% transaction fee. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

ES Foundation

The ES Foundation can be cancelled prior to shipping and is subject to a 2.5% transaction fee. After shipping confirmation - due to the nature of this product all sales are final with no cancellation / return available.

STILL HAVE ANY QUESTIONS?

Phone: 866-244-0898

Email: cx@engineeredsleep.com