Returns and Comfort Exchanges

Return Policy / Exchange Policy

Thank you for shopping with Engineered Sleep!

Returns and Exchanges will be handled over the phone (866-244-0898) or by email (orders@engineeredsleep.com)

The ES Mattress (Two-Piece Design)

You have 60 Days to make sure the comfort level of your mattress is correct. During the first 60 days you can make one Comfort Exchange. You must sleep on the mattress for at least 30 nights to allow your body to become adjusted. Between day 30 and day 60, if a change still needs to be made, you can execute your Comfort Exchange.

If you bought The Sorrento 3"

  • ...and you want it softer;
    • Option 1: We can send a 2” Energex Foam Topper for free.
    • Option 2: We can send you The Trento 4" or The Villa 5" and you pay the difference in cost.
  • ...and you want it firmer;
    • Option 1: Flip the Dual Support to the firm side.

If you bought The Trento 4”:

  • ...and you want it softer;
    • Option 1: We can send a 2” Energex Foam Topper for free.
    • Option 2: We can send you The Villa 5" and you pay the difference in cost.
  • ...and you want if firmer;
    • Option 1: Flip the dual support coil to the firm side.
    • Option 2: We can send you a firmer latex top at no cost.

If you bought The Villa 5”:

  • ...and you want it softer;
    • Option 1: We can send a 2” Energex Foam Topper for free.
  • ...and you want if firmer;
    • Option 1: Flip the dual support coil to the firm side.
    • Option 2: We will send you The Trento 4" top at no cost.

There is no full refund option on any of our mattresses. We believe in our product and we are committed to providing you with a great night's sleep.

The Cottage Mattress or the RV Mattress (One-Piece Design)

You have 60 days to make sure the comfort level of your mattress is correct. During the first 60 days you can exchange your mattress for a firmer or softer model, but the exchange is 25% the cost of your current mattress.  You must sleep on the mattress for at least 30 nights to allow your body to become adjusted.

There is no full refund option on any of our mattresses. We believe in our product and we are committed to providing you with a great night's sleep.

A Custom-Spec Mattress

Due to the nature of this product there is no trial period or return available. We can not offer a Comfort Exchange on custom-spec mattresses because they have not been proven or tested by us. 

Adjustable Beds

Due to the nature of this product there is no trial period or return available.

Pillows

Due to the nature of this product there is no trial period or return available.

ES Platform Foundation

Due to the nature of this product there is no trial period or return available.

ES Mattress Protector

Due to the nature of this product there is no trial period or return available.

Box Springs

Due to the nature of this product there is no trial period or return available.