Warranty and Return Info

60 Day Comfort Exchange (ES Mattress ONLY)

You have 60 Days to make sure the comfort level of The ES Mattress is correct. During the first 60 days you can make one Comfort Exchange. You must sleep on the mattress for at least 30 nights to allow your body to become adjusted. Between day 30 and day 60, if a change still needs to be made, you can execute your Comfort Exchange.


If you bought The Sorrento 2"

  • ...and you want it softer:
    • Option 1: We can send a 2” Energex Foam Topper at no cost.
    • Option 2: We can send you the Trento 3" or the Villa 4" and you pay the difference in cost.
  • ...and you want it firmer:
    • Option 1: Flip the Dual Support to the firm side.
    • Option 2: Please give us a call and we can discuss other options to make your mattress firmer.

If you bought The Trento 3”:

  • ...and you want it softer:
    • Option 1: We can send a 2” Energex Foam Topper at no cost.
    • Option 2: We can send you the Villa 4" and you pay the difference in cost.
  • ...and you want if firmer:
    • Option 1: Flip the dual support coil to the firm side.
    • Option 2: We can send you the Sorrento 2” at no cost.

If you bought The Villa 4”:

  • ...and you want it softer:
    • Option 1: We can send a 2” Energex Foam Topper at no cost.
  • ...and you want if firmer:
    • Option 1: Flip the dual support coil to the firm side.
    • Option 2: We will send you the Trento 3" or Sorrento 2” top at no cost.

60 Night Sleep Trial

We know that buying a mattress online can be scary.  We do our very best to match our customers needs with the correct products.  We do not make "junk" products just to hit a price point.  From the bottom of our line to the top, we use the same quality of components and never compromise our standards.  We are confident that the product we sell you will meet or exceed your expectations.  In the event that this does not happen, we have alleviated your fears with our 60 Night Sleep Trial.

Try any of our mattresses for 60 nights and if you do not like it, we will either fix it for you or let you return it free of charge.  All we ask is that you keep your packaging in good shape in the event you may need to return it.  You must keep your mattress for at least 45 nights.  Studies show that it sometimes takes several weeks for your body to adjust to a new mattress.

If you are not satisfied with your purchase please email orders@engineeredsleep.com or call 866-244-0898. 

Cancellation Policy

All Mattresses

All mattress cancellations after the 60 Night Sleep Trial are non-refundable. Special orders are non-cancellable / non-refundable.

Adjustable Beds

Due to the nature of this product all sales are final with no cancellation / return available.

All Pillows

Due to the nature of this product all sales are final with no cancellation / return available.

ES Platform Foundation

Due to the nature of this product all sales are final with no cancellation / return available.

ES Mattress Protector

Due to the nature of this product all sales are final with no cancellation / return available.

ES Box Spring Foundation

Due to the nature of this product all sales are final with no cancellation / return available.

10 Year Warranty

The Mattress Warranty begins at the time the mattress is purchased by you, when the mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the mattress and user(s).

A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.

It is recommended that users rotate their mattress head-to-toe, once a month for the first six months, then every 4 to 6 months for the life of the mattress, to ensure even wear. Failure to do so may void the Mattress Warranty.

In the event of the issuance of a replacement mattress, Engineered Sleep Mattress Company may ask you to donate the used mattress to charity to help repurpose the mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Engineered Sleep Mattress Company by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Engineered Sleep Mattress Company, the Mattress Warranty, without limitation, will be void. Engineered Sleep Mattress Company may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any physical flaw in the latex foam that causes it to split or crack under conditions of normal use and proper handling.

Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the mattress, NOT caused by normal wear and tear or that affect the performance of the mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to keep the mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Engineered Sleep Mattress Company does not guarantee the firmness or softness quality of any mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by Engineered Sleep Mattress Company.

Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or latex foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-10: FULL COVERAGE

During the first ten (10) years of the Mattress Warranty, Engineered Sleep Mattress Company will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Engineered Sleep Mattress Company does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect.

MAKING A CLAIM

To make a valid claim under this Mattress Warranty, you must: Contact orders@engineeredsleep.com and include a brief narrative describing the defect and how it is affecting the performance of the mattress.

You must also provide:

  • Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.
  • Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
  • Photos of the defect if you believe it would help Engineered Sleep Mattress Company understand the nature of the defect, or if Engineered Sleep Mattress Company requests them.

Please send all requested documentation to orders@engineeredsleep.com. You are responsible for submitting your claim with sufficient supporting documentation for Engineered Sleep Mattress Company to provide a remedy if necessary. Engineered Sleep Mattress Company reserves the right, in Engineered Sleep Mattress Companies’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the mattress prior to accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.